ZARA HOME

Account

‌Effective Date: September 16, 2026‌

Welcome to the privacy policy of ZARA HOME MEXICO, S.A. DE C.V. (“we”, “us”, “our”), the operator of the e-commerce website www.zarahomemex.com. We are deeply committed to protecting the personal data and privacy rights of every customer, visitor, and user who accesses our platform, browses our curated selection of home fragrance products, and interacts with our services. At ZARA HOME MEXICO, we believe every home in Mexico deserves a scent that feels uniquely yours, and this commitment extends beyond our premium soy wax candles and natural non-toxic diffusers to how we safeguard the personal information you share with us at every step of your shopping journey. This Privacy Policy is designed to clearly outline what information we collect, how we use that information, who we may share it with, the measures we take to protect it, and the rights you hold over your personal data, in full compliance with applicable data protection regulations in Mexico and global best practices for e-commerce privacy.

1. Information We Collect From You

We only collect information that is relevant to deliver a seamless, personalized, and secure shopping experience, aligned with our mission to help you find the perfect scent that matches your unique lifestyle vibe. The categories of information we may collect include:

  • ‌Account and Transaction Information‌: When you create an account on our website, place an order for our warm home fragrances, or sign up for our membership program, we collect your full name, billing and shipping address, email address, phone number, and payment details including credit card or digital payment method information. We leverage this information to process your purchases, arrange delivery of premium cozy room aromas to your doorstep, send order confirmation updates, and resolve any post-purchase inquiries efficiently.
  • ‌Website Usage Data‌: As you explore our full collection of products, browse new cozy aromas that have just landed, visit our top loved home scents section, or navigate pages introducing our natural long-lasting scents and clean safe home fragrances, we automatically collect non-identifiable usage data including your IP address, browser type, device information, page view timestamps, click-through patterns, and search queries entered on our platform. This data helps us understand how users interact with our website, identify performance bottlenecks, and optimize the user interface to make your experience of finding your new daily favorite home fragrance more intuitive.
  • ‌Voluntarily Submitted Information‌: When you reach out to our customer support team via our contact email moffy@zarahomemex.com, leave a product review to share how our aroma made your home soft, participate in our customer satisfaction surveys, or submit feedback about how we can better curate products that fit local lifestyle rhythms and warm daily moments, we collect all the content you voluntarily provide. We also collect information you share when you join our community discussions about turning your rooms into scent-filled cozy spaces.
  • ‌Communication Preference Data‌: We track your preferences for receiving marketing communications, order updates, new arrival announcements, and special promotional offers for our home fragrance products, to ensure we only send you content that aligns with your interests.

2. How We Use Your Collected Information

All information we collect is used for lawful, transparent, and specified purposes that directly improve our services and fulfill our obligations to you, including the following:

  • ‌Order Fulfillment and Post-Purchase Support‌: We use your transaction and contact information to process every order you place, verify payment security, coordinate with our logistics partners to deliver your soy wax candles and natural non-toxic diffusers to the correct address, send real-time shipping tracking updates, handle returns and exchanges, and resolve any issues that may arise with your purchase. This ensures that every product you receive arrives safely to help fill your room with warmth, as you expected.
  • ‌Personalized Experience Customization‌: We analyze your browsing history, past purchase records, and product preference data to recommend relevant home fragrance products that match your taste, highlight new cozy aromas that align with your previously explored scent categories, and showcase exclusive offers for items you are likely to love. This personalized curation is built on our core belief that every user should find a scent that feels uniquely theirs, without pushing irrelevant content that does not fit their lifestyle.
  • ‌Operational Improvement and Platform Optimization‌: The website usage data we collect is used to troubleshoot technical bugs on [www.zarahomemex.com], improve website loading speed, optimize mobile browsing functionality, and refine our product display layouts to make it easier for you to explore more products from our 120+ total products collection. This also includes analyzing user feedback to adjust our product curation strategy, adding new scents that our 75k+ happy clients are interested in, and continuously raising our 96% satisfaction rate to exceed your expectations.
  • ‌Security and Fraud Prevention‌: We use your account information, device data, and transaction patterns to verify user identity, detect unauthorized access attempts to user accounts, identify fraudulent payment activities, and protect both our users and our business from financial loss and data security risks. This protection ensures that every transaction you make on our platform is completely secure.
  • ‌Legal Compliance and Obligation Performance‌: We process your personal data to comply with all applicable Mexican laws, tax regulations, consumer protection requirements, and lawful requests from judicial or government authorities when required. We may also retain your transaction and contact information for the legally required retention period to fulfill our record-keeping obligations.
  • ‌Customer Experience Enhancement‌: We use the feedback and review content you submit to improve our product quality, adjust our customer support protocols, and share real reviews from people who turned their rooms into scent-filled cozy spaces on our platform to help other shoppers make informed purchase decisions. We never alter or censor authentic user reviews without explicit user consent.

3. Information Sharing and Disclosure Policy

We will never sell, rent, or lease your personal identifiable information to any third parties for their independent marketing purposes without your explicit written consent. We may only share your limited information under the following strictly controlled circumstances:

  • ‌Trusted Service Providers We Collaborate With‌: We share necessary information with our vetted, third-party service providers that support our e-commerce operations, including payment processing partners, logistics and delivery companies, cloud hosting service providers, email marketing service platforms, and customer support outsourcing teams. All of these partners are bound by strict data protection agreements that require them to safeguard your personal data at the same level of security we maintain, and they are prohibited from using your information for any purposes other than the tasks we explicitly authorize them to complete. For example, we will share your shipping address with our courier partners solely for the purpose of delivering your purchased home fragrance products to you, and they are not permitted to use this address to send you unrelated marketing materials.
  • ‌Business Transaction Scenarios‌: In the event of a merger, acquisition, asset sale, or full or partial transfer of our business operations, your personal data may be transferred as part of the business assets. We will provide at least 30 days advance notice via email and a prominent notification on our website if any such transfer of your personal data occurs, along with information about how your privacy rights will be protected under the new operating entity.
  • ‌Lawful Request and Safety Protection Situations‌: We may disclose your personal information if we determine in good faith that such disclosure is required to comply with a legally valid court order, government regulatory request, or legal proceeding. We may also disclose your information when it is necessary to protect the safety of our users, our website, our staff, or the general public, to prevent harm, or to investigate suspected illegal activities that violate our terms of service.
  • ‌With Your Explicit Consent‌: In any scenarios not outlined in this Privacy Policy, we will always seek your separate, explicit consent before sharing any of your personal identifiable information with a third party, and you retain the right to revoke this consent at any time.

4. Data Security Measures We Implement

We take the protection of your personal data extremely seriously, and have implemented industry-leading, multi-layered technical, administrative, and physical security measures to prevent unauthorized access, accidental loss, alteration, or disclosure of your information:

  • ‌Technical Security Controls‌: Our website [www.zarahomemex.com] uses end-to-end 256-bit SSL encryption for all data transmitted between your browser and our servers, which encrypts all your personal information including payment details during transmission. All sensitive user payment data is processed in full compliance with global PCI DSS security standards, and we never store full credit card details on our internal servers. Our servers are hosted in secure, certified data centers located in Mexico, protected by enterprise-grade firewalls, real-time intrusion detection systems, and regular automated security vulnerability scans.
  • ‌Administrative Security Protocols‌: All our internal staff have signed strict confidentiality agreements, and access to user personal data is granted on a least-privilege basis: only the staff members who require the data to complete their specific work tasks are authorized to access relevant user information. We conduct regular privacy and data security training for all our employees, and carry out quarterly internal audits to review our data processing workflows and ensure full compliance with our privacy policies.
  • ‌Physical Security Safeguards‌: Our physical server facilities and office locations are protected by 24/7 video surveillance, biometric access control systems, and restricted entry permissions, to prevent any unauthorized physical access to the hardware that stores your personal data.
    Despite all these measures, no data transmission or storage system can be guaranteed to be 100% invulnerable. In the extremely unlikely event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant Mexican data protection authority without undue delay, as required by applicable law.

5. Your Rights Over Your Personal Data

Under applicable Mexican data protection laws and our privacy commitments, you hold full, enforceable rights over the personal data we collect about you. You can exercise any of the following rights at any time free of charge:

  • ‌Right of Access‌: You can request a complete copy of all the personal data we hold about you, including details of how and for what purposes we have processed your information in the past.
  • ‌Right of Rectification‌: If you find that any of the personal data we hold about you is inaccurate, incomplete, or outdated, you can submit a request to us to correct and update that information immediately. For example, if you move to a new address, you can edit your shipping information directly in your account settings, or contact us to help you update it in our system.
  • ‌Right of Erasure‌: You can request that we delete all of your personal data from our active systems, if the data is no longer necessary for the purposes we collected it for, if you revoke your consent to our processing, or if you object to our processing and there are no overriding legitimate legal grounds for us to retain the data. We will comply with your erasure request within the legally required timeframe, except for the data we are required to retain to meet legal tax, accounting, or dispute resolution obligations.
  • ‌Right to Restrict Processing‌: You have the right to request that we temporarily suspend the processing of your personal data, for example when you contest the accuracy of your data, when you have identified that our processing is unlawful, or when you no longer need the data but we require it for legal claim purposes.
  • ‌Right to Data Portability‌: You can request us to provide your personal data in a structured, machine-readable, commonly used format, so that you can transfer this data to another service provider easily without obstacles.
  • ‌Right to Object‌: You can object to our processing of your personal data for direct marketing purposes at any time, without needing to provide any specific reason. We will immediately stop sending you all marketing communications once we receive your objection. You can also object to our processing based on our legitimate interests, and we will suspend the processing unless we can demonstrate compelling legitimate grounds that override your objection.

To exercise any of these rights, you can simply send your request along with a copy of your official government-issued identification document to verify your identity, to our contact email moffy@zarahomemex.com, or send a physical request letter to our contact address at Poniente 146 No. 730, Col. Industrial Vallejo, Alcaldía Azcapotzalco, C.P. 02300, Ciudad de México, Mexico. We will respond to your request within a maximum of 15 business days. If you are not satisfied with our response, you also have the right to submit a complaint to the Mexican National Institute of Transparency for Access to Information and Personal Data Protection (INAI).

6. Cookies and Similar Tracking Technologies

Our website [www.zarahomemex.com] uses cookies, small text files that are stored on your device when you visit our platform, to improve your browsing experience. The types of cookies we use include:

  • ‌Strictly Necessary Cookies‌: These cookies are essential to allow the core functionality of our website to work, such as keeping you logged into your account, retaining items in your shopping cart, and processing your checkout process. You cannot disable these cookies if you wish to use the full shopping features of our platform.
  • ‌Performance Cookies‌: These cookies collect anonymous information about how you use our website, to help us measure the performance of our pages, identify which sections of our product catalog are most popular among our 75k+ happy clients, and optimize our website loading speed and overall performance.
  • ‌Functional Cookies‌: These cookies remember your preferences, such as your preferred language, your previously viewed products, and your login credentials, so that you do not need to re-enter this information every time you return to our platform to explore new cozy aromas.
  • ‌Marketing Cookies‌: With your separate consent, we use these cookies to display relevant promotional content and personalized advertisements for our home fragrance products on third-party social media and advertising platforms, tailored to your past browsing preferences on our website.

You can manage your cookie preferences at any time through the cookie settings banner that appears when you first visit our website, or adjust the settings in your own web browser to block or delete cookies. Please note that disabling certain categories of cookies may limit some personalized features of our shopping experience.

7. Children’s Privacy

Our e-commerce platform at [www.zarahomemex.com] is intended for use by adults aged 18 years or older, and we do not knowingly collect any personal identifiable information from children under the age of 13. If you are a parent or legal guardian and you discover that your child under 13 has provided us with their personal information without your consent, please contact us immediately via our contact email moffy@zarahomemex.com, and we will promptly delete all related information from our servers. If we become aware that we have collected personal data from a child under 13, we will take all necessary steps to erase that information immediately.

8. International Data Transfers

As an Mexico-based company that operates exclusively to serve customers across Mexico, all personal data we collect is primarily stored and processed on servers located within Mexican territory. In the rare event that we need to transfer your personal data to a service provider located outside of Mexico, we will ensure that the destination country has adequate data protection levels recognized by the Mexican data protection authority, and we will implement legally valid, appropriate safeguards to protect your personal data, including using standard contractual clauses approved by relevant regulatory bodies, to ensure your privacy rights remain fully protected during the transfer.

9. Updates to This Privacy Policy

We may update and revise this Privacy Policy periodically to reflect changes in our business operations, new regulatory requirements, or improvements to our privacy practices. When we make material changes to this policy, we will update the “Effective Date” at the top of this document, post a prominent notification on the homepage of [www.zarahomemex.com], and send an email notification to all registered users to inform them of the upcoming changes at least 10 days before the new revised policy takes effect. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information. Your continued use of our website and our services after the effective date of the revised Privacy Policy will constitute your acknowledgment and acceptance of the updated terms.

10. How to Contact Us For Privacy Inquiries

If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to submit a request related to your personal data, you can reach out to our dedicated data protection team through the following channels:

  • Email: moffy@zarahomemex.com
  • Physical Address: Poniente 146 No. 730, Col. Industrial Vallejo, Alcaldía Azcapotzalco, C.P. 02300, Ciudad de México, Mexico
  • Contact Phone: +52 55 3044 3650‌