‌Effective Date: September 16, 2026‌

Welcome to the official e-commerce platform of ZARA HOME MEXICO, S.A. DE C.V. (referred to as “we”, “us” and “our” throughout this document), which is hosted at the website domain www.zarahomemex.com. These Terms of Service form a legally binding agreement between us and every user, visitor, shopper, and account holder (referred to as “you” and “your” throughout this document) who accesses, browses, uses, or completes any transaction on our platform. Before you explore our full collection of warm home fragrances, create a user account, place an order for our carefully curated products, or interact with any feature on our website, you are required to read, understand, and acknowledge full agreement to all the terms and conditions laid out in this document. At ZARA HOME MEXICO, we operate with the core belief that every home in Mexico deserves a scent that feels uniquely yours, and these Terms of Service are designed to create a fair, transparent, and secure environment for both our brand and every member of our 75k+ happy clients community, as we deliver our premium soy wax candles and natural non-toxic diffusers crafted to fit local lifestyle rhythms and warm daily moments. If you do not agree to any of the clauses outlined in these terms, you are not authorized to access or make use of any services provided on our website.

1. Platform Eligibility and User Account Registration

To access the full range of shopping features on our website, including saving your favorite natural long-lasting scents to a wishlist, tracking your order history, and accessing exclusive member offers, you may choose to create a personal user account on our platform. You confirm that you are at least 18 years of age, or have obtained explicit parental or legal guardian consent to use this platform, when you submit an account registration request. You are required to provide accurate, complete, and up-to-date information during the registration process, including your full legal name, valid email address, active contact phone number, and accurate billing and shipping address. You will be solely responsible for updating your account information promptly if any of these details change, to ensure we can deliver your ordered premium cozy room aromas to the correct location and send you real-time order updates without disruption.

You are fully responsible for maintaining the security and confidentiality of your account login credentials, including your account password, and all activities that take place under your registered account. You agree that you will not share your account access details with any third party, and you will notify us immediately via our official contact channels if you detect any unauthorized access to your account, or any suspected security breach that compromises your login information. We hold the right to suspend, restrict, or permanently terminate your user account at our sole discretion, if we determine you have violated any clause of these Terms of Service, provided false or misleading registration information, or engaged in any activity that harms the security of our platform or the legitimate rights of other users. After account termination, you will no longer be able to access your past order records, saved wishlists, or member benefits, but all valid pending orders placed before the termination will still be processed in full compliance with our existing policies.

2. Intellectual Property Rights

All content published on [www.zarahomemex.com], including but not limited to original product descriptions for our 120+ total products, high-resolution product photos of our soy wax candles and natural non-toxic diffusers, brand logos, graphic designs, website interface layouts, original text content about our new cozy aromas collections, customer review curation, platform code architecture, and all other digital assets on the site, are the exclusive intellectual property of ZARA HOME MEXICO, S.A. DE C.V. This content is protected by Mexican federal copyright law, trademark law, and international intellectual property treaties.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and make personal non-commercial use of the platform content for the sole purpose of shopping for our home fragrance products. You explicitly agree that you will not reproduce, distribute, modify, publicly display, republish, upload to third-party platforms, post in other public forums, or create derivative works based on any of our platform content without obtaining our prior explicit written approval. You also agree that you will not use any of our registered trademarks, brand names, or unique product labeling designs for any commercial purpose that is not explicitly pre-approved by our official brand team. Any unauthorized infringement on our intellectual property rights will constitute a material violation of these Terms of Service, and we reserve the right to pursue all available legal remedies to recover full compensation for any losses caused by such infringement.

3. Product Information and Order Placement Rules

We make every reasonable effort to ensure that all product descriptions, scent profile introductions, photos, pricing information, and inventory status details displayed on our website are as accurate and clear as possible, to help you easily explore our top loved home scents and find your new daily favorite home fragrance. However, minor variations in the visual color presentation of our products may appear due to differences in individual device screen displays, which do not indicate any product defect. We do not guarantee that the product descriptions are 100% error-free, and we hold the right to correct any accidental pricing typo, product specification error, or inventory status update mistake at any time, even after you have submitted your order. If we confirm that an order you placed was affected by a material information error such as an unreasonably low listed price that is far below the normal market value of the related home fragrance product, we will contact you within 2 business days to inform you of the error, and provide you with the option to either cancel the related order for a full refund of the paid amount, or confirm the order at the correct standard product price.

When you submit an order checkout on our website, you are placing a binding purchase offer for the selected products. Our formal acceptance of your order will only be completed after we have successfully verified your payment information, passed our anti-fraud security check, and sent you a formal order confirmation email that confirms the order has been logged into our system and scheduled for processing. We reserve the right to reject any order request for any legitimate reason, including but not limited to situations where the product you ordered is no longer in available stock, your shipping address is located outside our current delivery coverage area, our security system detects that the order may involve fraudulent payment activity, or we identify you have violated prior terms of our platform in past interactions. After we reject an order that you have already paid for, we will process the full refund of your paid amount back to your original payment method within 5 business days.

All product prices displayed on our website are denominated in Mexican Pesos, and all listed prices do not include applicable value-added tax, shipping fees, or any additional customs or administrative fees that may apply to special delivery situations. All of these applicable additional fees will be clearly calculated and displayed to you on the final checkout page before you confirm your order payment, so you will never encounter hidden surcharges added unexpectedly after you complete payment. All promotional offers, limited-time discount codes, and member exclusive deals published on our platform are subject to the specific terms announced alongside the offer, and we hold the right to modify or terminate any promotional campaign at any time without prior notice, as long as the changes do not affect the validity of orders that have already been paid and confirmed before the modification.

4. Payment Terms and Security

All payment methods supported on our platform, including major credit cards, debit cards, and authorized local Mexican digital payment services, are processed through a PCI DSS compliant secure payment processing system. We do not store full sensitive payment card information on our local servers, to fully protect your payment data security. By submitting a payment request on our platform, you confirm that you are legally authorized to use the selected payment method to complete the transaction, and all the payment information you submit is accurate and valid.

You agree that once your order is confirmed and our team has started processing it, you may not arbitrarily cancel the order without justifiable cause that meets the requirements outlined in our independent Refund and Returns Policy. All payment disputes that you initiate with your card issuing bank or payment service provider without first contacting our support team to resolve the issue will be considered a violation of these Terms of Service, and we hold the right to restrict or permanently ban your future access to our platform if we determine you have filed an invalid, fraudulent chargeback request that does not align with the actual transaction status. If you encounter any unexpected issues with your transaction or payment, our support team will work with you in good faith to find a mutually acceptable resolution.

5. User Conduct and Platform Usage Restrictions

When you access and use [www.zarahomemex.com], you explicitly agree that you will not engage in any of the following prohibited activities:

1. Use any robot, spider, automated crawler, scraping tool, or other unauthorized automated program to access, collect, extract, or harvest data from our website, including product pricing data, user information, or platform content, for any commercial or non-commercial purpose.
2. Interfere with, disrupt, or launch any attack against the normal operation of our website, including uploading malicious code, viruses, or harmful programs that may damage our servers, interrupt the browsing experience of other users, or compromise platform data security.
3. Use our platform for any illegal, unlawful purpose that violates applicable Mexican local, state, or federal laws and regulations, including distributing illegal materials, committing payment fraud, or engaging in any activity that harms the legitimate rights of other parties.
4. Impersonate any other person, entity, or ZARA HOME MEXICO staff member, or falsify your identity information to mislead other users or our team to obtain unauthorized benefits.
5. Post or submit any unlawful, defamatory, obscene, threatening, or harmful content on our platform, including in product review sections, community comment areas, or feedback forms, that violates the public order and good morals, or infringes on the legal rights of third parties.
6. Resell or redistribute our purchased products at marked-up prices through third-party channels in a large-scale commercial manner, without obtaining our prior written resale authorization.

If we detect that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access to the website, terminate your user account permanently, and reserve the right to pursue legal action and claim full compensation for any losses we incur due to your improper conduct.

6. Third-Party Links and External Content Disclaimer

Our website may occasionally contain hyperlinks that direct you to third-party external websites, including social media platform links, logistics partner tracking portals, or recommended lifestyle content pages that are not operated or controlled by ZARA HOME MEXICO, S.A. DE C.V. We do not assume any responsibility for the content, privacy policies, or service terms of these third-party platforms, and the inclusion of these links on our website does not imply our official endorsement of the external site. You access any third-party linked website entirely at your own risk, and you are advised to review the corresponding terms of service and privacy policy of the third-party platform before you provide any personal information or complete any transaction on those sites. We will not be liable for any loss or damage you suffer as a result of your use of unvetted third-party external content linked from our platform.

7. User-Generated Content

When you submit product reviews, feedback, public comments, or other user-generated content on our platform, including sharing your experience of how our aroma makes home soft and how you turned your rooms into scent-filled cozy spaces, you grant ZARA HOME MEXICO a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, distribute, display, and publish this content across all our official brand channels, including our website, social media pages, and marketing promotional materials, for the sole purpose of showcasing real customer experiences to new shoppers. You confirm that all user-generated content you submit to our platform is original, does not infringe on the intellectual property rights, privacy rights, or other legal rights of any third party, and does not contain any unlawful or harmful content. We hold the right to moderate, edit, or remove any user-generated content from our platform at our sole discretion, if we determine the content violates these Terms of Service, is misleading, or does not meet our content quality standards.

8. Limitation of Liability

To the maximum extent permitted by applicable Mexican law, ZARA HOME MEXICO, S.A. DE C.V., our directors, employees, partners, and operational teams shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or our products, including but not limited to loss of profits, loss of data, or business interruption losses, that are not directly caused by our gross negligence or intentional misconduct. Our total aggregate liability for all claims related to your use of our platform and your purchase of our products shall never exceed the total amount you actually paid to us for the specific order that gives rise to the claim. Some local jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some parts of this limitation clause may not apply to you based on the laws applicable to your location of residence.

9. Policy Amendments

We reserve the right to update, modify, or adjust the terms laid out in this Terms of Service at any time to reflect changes in our business operations, new regulatory requirements, or platform function upgrades. When we make material changes to this document, we will update the “Effective Date” mark at the top of this Terms of Service page, post a prominent notification on the homepage of www.zarahomemex.com, and send an official email notification to all registered user accounts at least 10 calendar days before the revised terms officially go into effect. Your continued access to our website and placement of new orders after the effective date of the updated Terms of Service will be treated as your full acceptance of all the modified new terms. If you do not agree to the updated revised terms, you may stop using our platform services and terminate your user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in full accordance with the laws of the United Mexican States. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our platform, or your purchased products, shall first be resolved through friendly good-faith negotiation between you and our support team. If the dispute cannot be resolved amicably within 30 days, both parties agree that any legal proceeding related to the dispute shall be exclusively submitted to the jurisdiction of the competent courts located in Mexico City.

11. Full Contact Information

If you have any questions, concerns, or inquiries about any clause within these Terms of Service, you can reach our official team through the following authorized contact channels:

• Official Contact Email: moffy@zarahomemex.com
• Physical Business Address: Poniente 146 No. 730, Col. Industrial Vallejo, Alcaldía Azcapotzalco, C.P. 02300, Ciudad de México, Mexico
• Contact Phone Number: +52 55 3044 3650‌