‌Effective Date: September 16, 2026‌

This shipping policy applies to all fragrance product orders placed via www.zarahomemex.com, operated by ZARA HOME MEXICO, S.A. DE C.V. We have built this policy around our 5+ years of experience serving local Mexican households, with the core goal of delivering our premium soy wax candles and natural non-toxic diffusers to your home safely and efficiently, to help you fill your space with warm, uniquely tailored scents that match your lifestyle vibe. All customers confirm their full agreement to the terms laid out in this policy at the moment they submit their order checkout on our platform.

Order Processing Timeline

Every order you place goes through a careful pre-shipping quality check before dispatch, aligned with our 96% satisfaction standard for our 75k+ happy clients across Mexico. Once your payment is successfully verified, our team will conduct a full inspection to confirm your selected home fragrance product from our 120+ total products collection is undamaged, sealed in its original packaging, and matches your order specifications. Standard order processing takes 1 to 2 business days, excluding weekends and official Mexican public holidays. For orders placed during major promotional periods or new cozy aromas launch events, processing may take up to 3 business days, and we will send you an email notification promptly if any unexpected delay arises to keep you fully informed. You will receive a dispatch confirmation email with your full tracking information as soon as your order leaves our warehouse.

Shipping Coverage and Delivery Timeframes

We offer delivery services to all 32 states across Mexican territory, with different timeframes split by region to accommodate local logistics conditions:

• For all addresses within Ciudad de México and the surrounding State of Mexico metropolitan area, standard delivery takes 2 to 3 business days after order dispatch. This ensures you can start enjoying your warm room aroma or cozy soft scent as soon as possible.
• For all regional addresses across the rest of Mexico, standard national delivery takes 3 to 7 business days after dispatch, depending on the distance from our central distribution hub.
  If you require your order of natural long-lasting scents for a special occasion, we also offer optional expedited shipping service, which will get your order delivered within 1 to 2 business days anywhere in the country after dispatch. The expedited service fee will be clearly displayed at checkout before you confirm your payment.

Shipping Fee Rules

We structure our shipping fees to be transparent and customer-friendly, with no hidden surcharges applied:

• All orders with a total value of 800 MXN or above qualify for free standard shipping across all Mexican regions.
• For orders under 800 MXN, a flat standard shipping fee of 99 MXN will be added to your final checkout total automatically.
• Expedited shipping carries a fixed fee of 199 MXN for all eligible addresses, with no extra charges applied for heavy or bulky items, as all our premium cozy room aromas and scented products are designed to be lightweight and easy to transport.

Delivery Notes and Handling

Our delivery partners will contact you via the phone number you provided at checkout to arrange a suitable delivery time slot when the shipment is out for delivery. We strongly recommend you inspect the outer packaging of your parcel carefully before signing for receipt. If you notice obvious signs of severe impact, water damage, or broken seals on the package, you may refuse to sign for the delivery and contact our support team immediately to arrange a follow-up solution. We do not offer redirect services for orders that are already out for delivery, so please double check your submitted shipping address for accuracy before confirming your order, to avoid failed delivery attempts. If a first delivery attempt is missed, our courier will make two additional attempts to deliver your parcel, after which the package will be returned to our warehouse. You will be responsible for covering a second reshipment fee if you wish to have the order resent after a failed delivery due to incorrect address information or unavailability at the delivery location.

Contact Information

If you have any inquiries related to shipping tracking, delivery schedules, or order dispatch status, you can reach our dedicated logistics support team through the following official channels:

• Official Contact Email: moffy@zarahomemex.com
• Physical Address: Poniente 146 No. 730, Col. Industrial Vallejo, Alcaldía Azcapotzalco, C.P. 02300, Ciudad de México, Mexico
• Contact Phone: +52 55 3044 3650‌